EXCHANGES AND RETURNS
Your satisfaction with our product is our greatest concern. If for any reason you are not satisfied, return the item within 14 days for an exchange or a full refund.
Pop in your unworn, unwashed item in a solid envelope. Print, fill out and enclose the attached returns form, highlighting the problem so we can sort things out.
Returns can be sent to :
E-warehousing - Kenstore
Common Lane Industrial Estate
Kenilworth CV8 2EL
- if you send the envelope by post, for your peace of mind please ask the post office to give you a proof of postage, just in case the envelope gets lost on its way back to us. Keep this proof until you have received your refund or exchange. We cannot accept liability for goods that get lost or damage in transit back to us.
- you are responsible for the cost of sending the item(s) back to us. But if you requested an exchange, the new item(s) will of course be sent to you free of charge.
- don’t forget, the returns need to reach us within 14 days of you receiving your order